Legal
Privacy policy
Who we are
VIAGO is a South African service and worker-placement business. This policy explains how we handle personal information in line with the Protection of Personal Information Act, 2013 (POPIA).
What we collect
Clients: name, contact details, location, details of the support needed and the category of worker requested. Applicants: personal and contact details, work experience, availability, references, CVs and supporting documents you choose to upload.
Qualification and experience evidence
Nanny applicants may also provide Early Childhood Development (ECD) qualification details, the training institution, an ECD certificate, childcare experience and childcare references. This evidence is used only to assess and verify your application and to match you with suitable placements.
Verification
Information you supply in an application is treated as your own claim until VIAGO reviews it. Authorised administrators verify qualifications and experience before they are relied on for placements that require them.
Why we collect it
Only to process bookings, assess job applications, verify qualifications and experience, match workers with clients, communicate with you, and handle enquiries or complaints.
Consent
We ask for your consent before you submit a booking, application or enquiry. You may withdraw consent at any time by contacting us.
Sharing
We share only what is necessary to arrange a placement (for example, a worker's relevant experience with a prospective client). We do not sell personal information.
Security
Information is stored in a secured database. Uploaded documents — including CVs and qualification certificates — are kept in private storage that only the account owner and authorised VIAGO administrators can access.
Retention
We keep information only as long as needed for the purposes above or as required by law, then delete or de-identify it.
Your rights
You may request access to, correction of, or deletion of your personal information, and you may object to processing. You also have the right to lodge a complaint with the Information Regulator of South Africa.
Contact
For privacy requests, email ivuyani16@gmail.com or call 075 388 7109.